Return and Exchange Policy

At Million Colors, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a 7-day return and exchange policy, subject to the following terms and conditions:

1. Eligibility for Returns and Exchanges

  • Returns and exchanges are accepted within 7 days from the date you receive your order.

  • The product must be:

    • Unused: The item should not show any signs of wear, use, or washing.

    • Undamaged: The item must be free from damages, including stains, tears, or other alterations.

    • In Original Condition: The product should include all original tags, packaging, and accessories.

2. Non-Returnable Items

Certain products are not eligible for return or exchange, including but not limited to:

  • Items purchased on clearance or as part of a final sale.

  • Customized or personalized products.

  • Intimate wear or inner garments for hygiene reasons.

3. Process for Returns and Exchanges

  • Step 1: Contact Us

  • Step 2: Approval

    • Once your request is approved, you will receive detailed instructions on how to return the product.

  • Step 3: Ship the Product

    • Pack the product securely in its original packaging and ship it to the address provided. Please ensure the product is protected to avoid damage during transit.

  • Step 4: Inspection

    • Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.

  • Step 5: Refund or Exchange

    • If approved, we will process your refund or exchange. Refunds will be credited to your original payment method within 7-10 business days. Exchanges will be shipped based on availability.

4. Shipping Costs

  • Returns: Customers are responsible for the shipping costs of returning the product unless the return is due to an error on our part (e.g., wrong or defective item received).

  • Exchanges: We will cover the shipping cost of sending the exchanged item to you.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately at millioncolorsllp@gmail.com or +91 7338646263. Provide a description of the issue along with photos of the product. We will resolve the issue promptly by offering a replacement, repair, or refund.

6. Contact Information

For any questions or concerns regarding our Return and Exchange Policy, please contact us:

MILLION COLORS LLP

No 9, Signature Tower, Ground Floor , 7th Cross, Sudhamanagar , Bengaluru - 560027

GSTIN No - 29ACGFM8898L1Z1

Email ID - millioncolorsllp@gmail.com

Contact Number - +91 7338646263